Frequently Asked Questions

You can shop through shop.rexiuslited.co.ke or contact us on WhatsApp for assisted ordering. Once an order is received, you should get confirmation with the order reference, payment status, and delivery or pickup information.

Yes. For tech, fashion, travel, and selected business services, you can contact Rexius before checkout for guidance. Share your budget, intended use, location, deadline, and any preferences so the team can recommend a practical option.

Yes. For eligible orders and business purchases, Rexius can issue an invoice with a payment link. The invoice may support full or partial payments depending on the applicable sales terms.

An order is normally considered confirmed after Rexius verifies the order details, availability, customer contact information, and payment or approved payment arrangement. Some custom, travel, and service orders may require additional confirmation before work begins.

Available methods are shown at checkout and may include M-Pesa Express, PesaPal, card, Airtel Money, bank transfer, and loyalty points where eligible. Some methods may be limited by order type or amount.

Partial payments may be supported on selected invoices or approved sales. The balance remains payable before final delivery, completion, or release of the product or service unless Rexius confirms otherwise.

Keep your payment message or receipt and share the order, invoice, or payment reference if support asks for it. This helps Rexius reconcile the payment faster and confirm the next step.

Checkout prices are used for the selected product or service at that time. Delivery fees, custom work, travel changes, third-party charges, or scope changes may affect the final payable amount where disclosed and agreed.

Rexius builds customized ERP systems for accounting, HR, payroll, inventory, procurement, customer records, approvals, sales, bookings, reporting, audit logs, and KRA/eTIMS-aligned workflow support. The exact modules depend on the client business process.

Rexius ERP work is customized around the client structure. A project may start with one department, such as finance or inventory, then expand into HR, payroll, customer communication, dashboards, or approvals as the business grows.

Rexius can support KRA/eTIMS-aligned records, invoice readiness, sales data organization, statutory workflow structures, and reporting fields. Clients remain responsible for accurate source data, professional tax advice where needed, and final statutory submissions.

Yes, where appropriate. Rexius can help structure customer inquiries, approved message templates, order updates, booking confirmations, support notes, and customer follow-up so communication is connected to records and reports.

Use the contact page and choose Business Consulting, or email consulting@rexiuslited.co.ke. Share the business issue, preferred timeline, and whether the work is advisory, operational, financial, technology, compliance, or strategy related.

Rexius business services may include web development, social media management, tax compliance workflow support, startup setup, corporate branding, finance review, internal controls, reporting, SOPs, and growth planning.

Yes, most consulting, ERP, software, and business support engagements should have a clear scope, deliverables, timeline, responsibilities, and payment terms. Separate written agreements may override general website terms.

Curves BD x Rexius is the Rexius fashion and custom style arm. It supports custom-made outfits, professional wear, event styling, curated fashion pieces, lifestyle accessories, and style consultation.

Yes. Share your measurements, occasion, style direction, preferred colors, budget range, and deadline. Custom work may require confirmation, fitting coordination, deposit terms, and production timelines before delivery.

No. Fashion returns, exchanges, and adjustments depend on whether the item is ready-made, custom-made, altered, worn, damaged, or time-sensitive. Custom pieces may have stricter terms because they are prepared for a specific client.

Rexius Escapes bookings are treated as reservations. Guests may need to provide destination, dates, number of travelers, contact details, package preferences, payment reference, and special notes before confirmation.

Rexius promotes curated travel and experience planning around Nanyuki and beyond, with shop travel assets also pointing to destinations such as Diani, Maasai Mara, and Zanzibar. Availability depends on the package, season, partners, and requested dates.

Yes. Where available, travel can be connected with Curves BD styling, tech accessories for creators or remote workers, business strategy sessions, team retreats, or lifestyle bundles.

Eligible customers earn points after qualifying purchases. Points can be redeemed against future purchases when the balance is sufficient and a valid redemption code is confirmed through the customer contact details.

Yes, if the available points cover the payable value and the sale is eligible. If the points cover only part of the order, the remaining amount should be paid using another available payment method.

Yes. Nairobi deliveries and pickups are coordinated directly, while regional deliveries are handled through trusted courier partners. Delivery charges and timelines depend on location, item type, and order size.

Contact us immediately with your order reference, correct phone number, and updated delivery details. The earlier you reach us, the easier it is to update the dispatch before courier handover.

Pickup may be available for selected orders by appointment or confirmation. Contact the team first so the product, receipt, and relevant support desk are ready.

Warranty and return handling depends on the product or service category. Electronics follow applicable supplier or manufacturer warranty terms. Fashion items and custom services follow their specific return, exchange, or engagement conditions.

Provide your order reference, payment reference, product photos if relevant, a clear description of the issue, and the date the issue was noticed. Rexius will review the request against the applicable product or service terms.

Lifestyle Bundles connect offers across Rexius departments. For example, a purchase in one category may unlock a benefit in another. Validity, redemption conditions, and availability are shown with the specific bundle.

Bundle benefits, discounts, loyalty benefits, or promotional perks are normally not redeemable for cash unless Rexius states otherwise in the specific offer terms.

The Rexius CSR safe-space sessions are intended as free listening and support sessions when available. They are not emergency medical services. If someone is in immediate danger, they should contact emergency support right away.

A safe-space session is a private listening and support conversation. It is meant to give someone room to talk and feel heard. It is not therapy, diagnosis, psychiatric treatment, legal advice, or emergency care.

After a booking is submitted, the team reviews the reserved slot and may confirm it with a Google Calendar invite and meeting link. The slot remains reserved once it has been captured by the booking system.

Where the CSR booking form allows it, you may use an alias. Rexius may still request contact details such as email or phone so the team can confirm the slot, send a meeting link, or follow up responsibly.

Open the Careers page, review active roles, and submit your application with the requested details and CV. If no role fits now, you can join the Talent Network for future openings.

The careers form accepts PDF, DOC, and DOCX files up to 5MB. For security, uploaded files are renamed by the system and reviewed only for recruitment purposes.

Rexius confirms received applications where possible. Due to application volume, only shortlisted candidates may receive detailed follow-up or interview communication.

After subscribing, you may receive a confirmation email. Your subscription becomes active after confirmation. You can unsubscribe through the unsubscribe link included in newsletter emails.

Rexius may support preferences such as Tech & ERP, Fashion, Travel, Consulting, Careers, and Offers & Bundles. Availability depends on the newsletter setup at the time of subscription.

Include your full name, phone number, email, order or invoice reference, payment reference if any, and a short description of what happened. Screenshots or photos can help when the issue involves payment, delivery, or product condition.

Choose ERP & Digital Solutions for systems work, Accounting & Finance Consulting for business support, Orders & After-Sales Support for shop issues, Fashion & Custom Style for Curves BD, Travel & Experiences for bookings, Careers for recruitment, and CSR / Safe Space for mental-health support inquiries.

Rexius uses access controls, database-backed workflows, secure payment providers, and limited internal routing so customer information is used for the purpose it was provided. See the Privacy Policy for more detail.

No. Rexius does not sell customer information, client platform data, or customer communication data. Data is used to deliver services, support operations, process orders or bookings, respond to inquiries, and maintain records.

Depending on the service, Rexius may process customer inquiries, order details, booking records, payment references, support notes, message status, ERP user roles, audit logs, reports, and communication records. See the Data Processing page for more detail.