How Rexius Lited Handles Client Platform Data
This page explains how Rexius Lited handles business, customer, messaging, and platform data when providing ERP, WhatsApp support, customer communication, e-commerce, consulting, booking, or digital workflow services.
Limited Purpose
Data is handled for requested services, support, reporting, compliance workflows, and service delivery.
Access Controls
Role-based access, audit logs, and operational review are applied where suitable for the system.
No Sale of Data
Rexius does not sell client platform data or customer communication data.
The Real Data Rexius Handles
Rexius data is tied to actual services: shop orders, M-Pesa or card payment references, Rexius Escapes dates and traveler counts, consulting service briefs, Curves BD order preferences, ERP user activity, and CSR safe-space requests. This page explains those practical data contexts in one public view.
Shop commerce data
Product category, cart, checkout, payment reference, receipt, loyalty, review, delivery, and after-sales support records.
Travel booking data
Guest name, contact details, dates, travelers, booking notes, estimated totals, payment references, and itinerary support details.
Consulting service data
Service brief, requirements, business contact details, engagement scope, invoice records, and project follow-up notes.
Fashion order data
Product preferences, sizes or fitting notes where provided, order history, delivery details, and customer support communication.
CSR safe-space data
Alias, contact email, optional phone, preferred date, 45-minute session slot, consent, and non-emergency support notes.
Purpose of Processing
Rexius Lited processes platform data only to provide requested services, support client operations, manage customer communication, process orders or bookings, generate reports, support compliance, and improve service delivery. This may include ERP workflows, WhatsApp customer support, e-commerce order communication, travel booking coordination, consulting records, and digital workflow reporting.
Types of Data
Data may include names, phone numbers, email addresses, message content, message status, customer inquiries, order details, booking records, payment references, support notes, template status, user roles, and system activity logs. For ERP and business systems, it may also include invoices, approvals, payroll workflow references, inventory records, procurement records, audit logs, and reporting data.
Client Use
Clients use our systems to respond to customers, manage orders, track service requests, coordinate bookings, send approved communication, and view operational reports. Client administrators may create users, assign roles, review dashboards, export reports, and monitor operational activity based on the setup agreed for their organization.
WhatsApp & Customer Communication
Where WhatsApp or messaging tools are connected to a client workflow, data is used to organize inquiries, support approved templates, track customer requests, confirm orders or bookings, and improve response quality. Rexius does not use client customer communication data for unrelated resale or unrelated marketing.
ERP, HR, Payroll & KRA/eTIMS Workflows
For ERP implementations, platform data may support accounting, approvals, HR records, payroll preparation, statutory workflow organization, KRA/eTIMS-aligned sales records, inventory, procurement, and management reports. Clients remain responsible for the accuracy of source data, statutory submissions, and final business approvals.
Protection Measures
Rexius Lited applies reasonable access controls, database-backed workflows, audit logs, secure providers, limited access, operational review, and role-based practices where applicable. The exact controls may vary depending on the client system, hosting environment, user roles, and agreed service scope.
Retention & Deletion
Platform data is kept for as long as needed to provide the service, meet operational needs, support accounting or audit records, handle support requests, or comply with legal obligations. Deletion or export requests can be reviewed where legally and operationally possible.
No Sale of Data
Rexius Lited does not sell client platform data or customer communication data. Data is used to deliver services, support client operations, maintain security, and improve service delivery within the agreed context.
Contact
For data processing questions, use the contact page or review the Privacy Policy.